Spa Etiquette is here to ensure your Spa Experience runs smoothly and on time. See below some frequently asked questions before visiting the Spa.

gift vouchers | We ask that you please state your gift voucher at time of booking, as well as bring your gift voucher to your scheduled appointment. Expired gift vouchers cannot be redeemed. Vouchers can be upgraded to an alternative treatment on our menu of equal or greater value. Vouchers cannot be used towards products.

cancellation | 24 hours notice of cancellation is kindly required. We require a credit card number to secure your booking at the time of booking. A 50% charge will be applied if cancellation or appointment was abandoned within 24hrs.

parking |  You may park for free anywhere on Temple Street or in any available car parks next door to the Hello Gary Espresso (next door to us).

fashionably early | Please arrive 10-15 minutes before your treatment time to allow time to fill out a quick health and wellbeing form and enjoy some herbal tea. Late arrivals may effect your treatment time.

health and wellbeing form | We ask that you fill out a health and wellbeing form before your treatment so that we are aware of any medical conditions or medications that may alter or effect your treatment.

relaxing in style | We want you to have the most relaxing experience with us, so please let us know of your preferred massage pressure, music volume and room temperature.

pedicures | Tip: Keep your feet nice and neat after a pedicure and wear open toed shoes.

male manor | For men enjoying a facial treatment, please shave before arrival to eliminate any discomfort and achieve the best results.